Cancellation and refund policy

How to cancel

Email [email protected] or call +359 88 000 0000 with your reservation reference (for example APX-XXXXXX). You will receive written confirmation of the cancellation.

When the deposit is refunded

• Cancelled at least 48 hours before the reservation date: full refund of the deposit.
• Cancelled less than 48 hours before the date: the deposit is not refunded.
• No-show: the deposit is not refunded.
• Cancelled by APEX (private event, severe weather, force majeure): full refund or another date, as you prefer.

Changing a reservation

You can change the date, the table or the number of guests free of charge up to 48 hours before the reservation, subject to availability. If the new table's deposit is higher we send you a payment link for the difference. If it is lower, the difference is refunded.

How and when refunds are paid

Refunds are made to the original payment method (card, Apple Pay or Google Pay) within 5 working days of the cancellation being confirmed. Depending on your bank, the amount may take up to 10 working days to appear on your statement.

We do not charge any fee for refunds.

Disputed payments

If you believe a payment was made in error, please contact us first. We review every case within 2 working days.