Terms and conditions

1. Merchant

The service is provided by APEX Rooftop Ltd., EIK 200000000, VAT BG200000000, 9000 Varna, Bulgaria. Manager: APEX Management. Venue: Rooftop, Varna Seafront, 9000 Varna, Bulgaria. Phone: +359 88 000 0000. Email: [email protected].

2. The service

This website lets you reserve a specific table at APEX Rooftop for a specific night. The table is held for you from opening until closing time on the chosen date.

A reservation is confirmed by paying a deposit, which is deducted in full from your bill for food and drinks consumed at the venue on the same night.

3. Prices and deposit

The deposit is a fixed amount per table set for the chosen zone and does not depend on the number of guests. All amounts are in EUR and include VAT. The exact amount is shown before you pay.

• Any unused part of the deposit is not refundable and cannot be moved to another night.
• Menu prices are not part of these terms and are paid at the venue.
• Deposits for future bookings may change. Changes never affect reservations already paid.

4. How booking works

• Choose a date, a table and the number of guests.
• Enter your name, email and phone number and accept these terms and the cancellation policy.
• The table is held for you for 15 minutes while you complete payment. If payment is not completed in time, the hold is released automatically.
• After successful payment you see your reservation reference on screen and receive a confirmation email.

5. Payment

Payments are processed by Stripe Payments Europe Ltd., a licensed payment institution. We accept Visa, Mastercard, Maestro, Apple Pay and Google Pay. Card details are entered directly into Stripe’s secure environment (PCI DSS Level 1) and never reach our servers.

Your bank may ask you to authenticate the payment (3-D Secure). The amount is charged as soon as the payment is confirmed.

6. Cancellation and refunds

Free cancellation is available up to 48 hours before the reservation date. The full rules are set out in the Cancellation and refund policy, which forms part of these terms.

7. Right of withdrawal

Under Article 57(12) of the Bulgarian Consumer Protection Act and Article 16(l) of Directive 2011/83/EU, the 14-day right of withdrawal does not apply to leisure services provided on a specific date. We nevertheless offer free cancellation on the terms in section 6.

8. House rules

• Guests must be 18 or over. ID may be requested.
• Dress code: smart elegant. Entry may be refused if the dress code or safety rules are not followed.
• Your table is held for 60 minutes after the estimated arrival time unless you let us know you are running late.
• The number of guests may not exceed the table’s capacity.

9. Liability

We are not liable for failure to perform due to force majeure, including severe weather that requires closing the open-air terrace. In that case we will offer you another date or a full refund of your deposit.

10. Complaints and disputes

Send complaints to [email protected]. We reply within 7 working days. Consumers may also contact the Bulgarian Commission for Consumer Protection (kzp.bg) or use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

Bulgarian law applies. Disputes are settled by the competent court in Sofia.